Frequently Asked Questions (FAQs)

Product & Design

Q: How does the 3D relief effect work?
A: Our apparel uses advanced printing techniques to create a hyper-realistic "Eye-Popping" 3D optical illusion. From a distance or in photos, the design has extreme depth and looks like a raised embossed emblem or metallic armor. When worn, your body's natural contours and movement enhance the dynamic shadows, making the 3D impact even more stunning.

Q: Is the print physically raised or textured?
A: No. Despite the intense 3D visual effect, the print is 100% flat and soft to the touch. It feels just like regular fabric—lightweight, smooth, and completely devoid of any thick rubber or hard plastic texture.

Q: Is it breathable and durable?
A: Yes! Because there is no thick adhesive layer blocking the fabric, it retains its natural breathability and sweat-wicking properties. The colors are infused directly into the fibers, meaning the print won't crack, peel, or fade, even with daily machine washing and stretching.

Q: How should I wash it?
A: It is built to last! You can machine wash it normally. We recommend washing inside out on a gentle cycle and avoiding high-heat drying to keep the fabric in optimal condition.

Shipping & Delivery

Q: How long does it take to process my order?
A: Orders are processed within 1–5 business days.

Q: When will I receive my order in the US?
A: Standard delivery for US orders takes 7–12 business days after processing.

Q: How much does shipping cost?
A: We offer a flat rate of $7.99. However, all orders over $59 automatically get Free Shipping!

Q: Where do you ship from?
A: Depending on the item, we ship from our US facilities or from our carefully vetted global supplier partners to ensure the best quality and selection.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery.

Q: Who pays for return shipping?
A: For non-quality issues (like ordering the wrong size), the buyer pays for return shipping.

Q: Can I return an item if I've opened it?
A: Unless there is a manufacturing defect, items that have been opened, used, or worn cannot be returned.

Q: How do I get a return address?
A: Please email popupace@popupace.com to open a support ticket. We will provide you with a return authorization and the correct return address. Please do not send items back to our mailing address.

Q: How long do refunds take?
A: Once your return is received and approved, refunds are processed to your original payment method within 5–7 business days.

Payments & Membership

Q: What currency do you use?
A: All prices and transactions are settled in USD (US Dollars).

Q: Does your Membership cost anything?
A: No, our Popupace VIP Membership is currently completely free! Members receive exclusive discount coupons and early access to new designs.

Still have questions?

Contact our support team at popupace@popupace.com. We are happy to help!